Returns & Refund Policy

Nelvera — Refund & Returns Policy

Last updated: August 2026

Our 30-Day "It Works or You Don't Pay" Guarantee
We stand behind Enamel Repair Drops. Use it daily for 30 days from the date of delivery. If your teeth don't feel less sensitive and stronger, email us at Nelvera.support@gmail.com with your order number and we'll issue a full refund — no need to send the bottle back.

How to Claim Your Refund
1. Email Nelvera.support@gmail.com within 45 days of your delivery date, referencing your order number.
2. Let us know how you used the product and for how long.
3. We'll confirm your refund by email and process it within 2 business days. Refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your card issuer or bank.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery with a photo of the item. We'll send a free replacement or a full refund — your choice. No need to return the item.

Shipping Delays & Non-Delivery
If your order hasn't arrived within 10 business days of the estimated delivery window shown at checkout, contact us and we'll send a replacement or issue a full refund.

Unshipped Orders
If your order hasn't shipped within 5 business days of purchase, you can request a full refund or continue waiting — your choice.

Order Cancellations
- Before your order ships: full refund, no questions asked — just email us as soon as possible.
- After your order ships: handled under the guarantee and damaged/incorrect item terms above.

Subscribe & Save Cancellations
You can cancel your subscription at any time before your next scheduled billing date, with no cancellation fee. Email us or use the link in your subscription confirmation email.

Why We Don't Require a Return
For hygiene reasons, we don't require you to send back opened oral care products. This is why our guarantee and refund process are designed to work without a return shipment.

Processing Times
We reply to all requests within 24 hours, Monday–Friday. Approved refunds are issued within 2 business days and typically post to your account within 5–10 business days, depending on your card issuer or bank.

Contact Us
Email: Nelvera.support@gmail.com
We're here to help with any question about your order, your routine, or this policy.