Refund policy

Last updated: October 24, 2026

At Nelvera, we want the Massage Headrest to work for you on your own bed. If it doesn't, here is exactly what happens.

60-day money-back guarantee
You have 60 days from the delivery date to request a refund. Email us at nelvera.support@gmail.com with your order number and the reason. A real person answers.

If it doesn't fit your bed: no need to send it back
If the headrest doesn't fit your bed (for example your mattress is outside the 6 to 17 inch / 15 to 43 cm range, or your bed has no frame, box spring, slats or platform for the base), email us a photo showing the setup within 60 days of delivery. We refund your order in full and you don't have to send anything back.

Any other reason
If you two simply don't use it, or it isn't what you expected, contact us within 60 days of delivery. We'll send you return instructions and refund your order once the return is on its way back to us. Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect.

Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with photos of the item and the packaging. We'll send a replacement or refund you in full, at no cost to you.

Refund timing
Approved refunds are issued to your original payment method. Depending on your bank, the amount usually appears within 5 to 10 business days. Shipping is free, so there are no shipping costs to deduct.

Contact
Questions about returns or refunds: nelvera.support@gmail.com