Terms of sale

Last updated: September 2, 2026
These Terms of Sale apply to all purchases made on nelvera.com.
Order acceptance
Your order is an offer to buy the product(s) selected. We reserve the right to accept or decline any order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity. You will be notified by email if we are unable to fulfill your order.
Pricing and taxes
All prices are listed in US dollars unless otherwise stated. Applicable taxes, if any, will be calculated and displayed at checkout prior to payment.
Payment methods
We accept payment via the methods displayed at checkout. Payment is processed securely by our third-party payment providers. We do not store your full payment card details on our servers.
Order confirmation
Once your order is placed, you will receive an email confirming your order details. This confirmation does not guarantee product availability; final confirmation is provided when your order ships.
Cancellations
Orders can be canceled or modified only before they have been processed for shipment. Please contact Support.nelvera@gmail.com as soon as possible if you need to cancel or change an order.
Warranty
We stand behind the quality of our products. If a product arrives defective, please refer to our Return and Refund Policy for next steps.
Customer responsibilities
You are responsible for providing accurate shipping and contact information. Nelvera is not responsible for delays or delivery issues resulting from inaccurate information provided at checkout.